1. Agreement and eligibility
These Terms of Service (“Terms”) are a legal agreement between Strova LLC (“Strova,” “we,” “us,” or “our”) and the person or entity using the Service (“Customer,” “you,” or “your”). By accessing the public website, creating an account, accepting an ordering document, or using the Service, you agree to these Terms.
If you use the Service for a company or other organization, you represent that you have authority to bind that organization. In that case, “Customer” refers to the organization. You must be an adult legally able to enter into these Terms.
2. Scope of these Terms
These Terms apply to the Strova public website and employer-side company and hiring-team accounts. The Service helps customers create and manage roles, job descriptions, hiring criteria, and hiring evaluation workflows, and may provide AI-assisted analysis, recommendations, and related tools.
These Terms do not govern a candidate's participation in an interview or another candidate-facing experience. Candidate participation will be governed by separate terms or notices.
An order form, checkout flow, or other ordering document accepted by Strova and Customer (an “Ordering Document”) may include additional terms for a particular purchase. If an Ordering Document conflicts with these Terms, the Ordering Document controls for that purchase.
3. The Service
Subject to these Terms and any applicable Ordering Document, Strova grants Customer a limited, non-exclusive, non-transferable right to access and use the Service for Customer's internal business purposes during the applicable service period.
Strova may improve, modify, add, or remove features over time. We may also perform maintenance or experience interruptions. We will use reasonable efforts to avoid materially reducing paid functionality during a current service period, but the Service is not guaranteed to be uninterrupted or error-free. Any service levels or support commitments apply only if stated in an Ordering Document.
4. Accounts and authorized users
Customer is responsible for providing accurate account information, keeping credentials secure, managing authorized users and their permissions, and promptly notifying Strova of suspected unauthorized access. Customer is responsible for activity under its accounts and for its authorized users' compliance with these Terms.
5. Customer responsibilities and human decision-making
Strova provides decision-support tools. It is not the employer, does not select or reject candidates on Customer's behalf, and is not an automated hiring decision maker. AI-assisted outputs may be incomplete, inaccurate, or inappropriate for a particular role or circumstance.
A qualified human must remain responsible for every hiring decision. Customer must independently review relevant information, exercise professional judgment, and provide meaningful human oversight rather than treating a Strova output as the sole basis for an employment decision.
Customer is solely responsible for its recruitment and employment practices and for complying with laws and obligations that apply to them, including requirements concerning nondiscrimination, accessibility and accommodations, notices and consents, privacy and data protection, recordkeeping, and use of automated or AI-assisted tools. Customer is also responsible for configuring job-related criteria, reviewing the Service for its intended use, and obtaining any rights or permissions needed for information it submits.
Strova does not provide legal, employment, or professional advice, and use of the Service does not establish Customer's compliance with any law or regulation.
6. Customer Content
“Customer Content” means information, instructions, materials, and other content submitted to the Service by or for Customer, including roles, job descriptions, hiring criteria, workflow settings, and evaluation materials. As between Strova and Customer, Customer retains its rights in Customer Content.
Customer grants Strova a worldwide, non-exclusive license to host, copy, process, transmit, display, and otherwise use Customer Content only as reasonably necessary to provide, maintain, support, and secure the Service; comply with law; and enforce these Terms. This license continues for as long as reasonably necessary for those purposes, subject to our Privacy Policy and any applicable Ordering Document.
Customer represents that it has all rights, permissions, notices, and consents necessary to submit and use Customer Content through the Service. Customer must not submit content that is unlawful, infringes another person's rights, or that Customer is not authorized to use.
7. Acceptable use
Customer and its authorized users must not:
- Use the Service unlawfully, deceptively, or to violate another person's rights.
- Use the Service to make fully automated employment decisions without meaningful review by a qualified human.
- Attempt to gain unauthorized access to the Service, another account, or related systems.
- Interfere with the Service, introduce malicious code, bypass usage limits or access controls, or use the Service in a way that could harm Strova or others.
- Copy, resell, sublicense, reverse engineer, or attempt to discover source code or underlying components of the Service, except to the extent applicable law does not permit that restriction.
- Remove proprietary notices or use Strova's name, marks, or content without permission.
8. Fees, usage, trials, and payment
The Service may be offered through subscriptions, usage-based charges, or a combination of both. The applicable price, included usage, interview volume, overage charges, billing cadence, free-trial terms, and other commercial details will be stated in the applicable Ordering Document. Customer agrees to pay the charges described there, together with applicable taxes unless Customer provides valid exemption documentation.
Subscriptions automatically renew for successive billing periods unless Customer cancels before the next billing period. The applicable Ordering Document will explain the renewal term, cancellation process, timing, and any required notice. Refunds, credits, and changes to a plan or usage commitment are governed by the Ordering Document and applicable law.
Stripe processes payments for paid plans and free trials. Stripe, not Strova, processes payment-card details. By providing a payment method through Stripe, Customer authorizes the charges described in the applicable Ordering Document, including recurring subscription charges and usage or overage charges when applicable.
9. Strova intellectual property
Strova and its licensors own the Service, software, designs, documentation, trademarks, and other technology and materials we provide, including all related intellectual property rights. Except for the limited right to use the Service under these Terms, no rights are granted to Customer by implication or otherwise.
If Customer voluntarily provides feedback or suggestions, Customer permits Strova to use them without restriction or obligation, provided we do not identify Customer as the source without permission.
10. Confidentiality
Each party may receive non-public information that is marked confidential or that reasonably should be understood as confidential (“Confidential Information”). The receiving party will use Confidential Information only to perform or exercise rights under these Terms and will protect it using reasonable care. It may share Confidential Information only with personnel, advisers, and service providers who need it for that purpose and are bound by confidentiality obligations.
Confidential Information does not include information that the receiving party can show was already lawfully known without a duty of confidentiality, becomes public through no breach, is received lawfully from another source without restriction, or is independently developed without use of the other party's Confidential Information. A party may disclose information when legally required if it gives notice when legally permitted and reasonably cooperates in seeking protective treatment.
11. Third-party services
The Service may depend on or interoperate with third-party services, including payment, hosting, communications, database, and AI providers. Third-party services are governed by their own terms and may change or become unavailable. Strova is not responsible for a third-party service outside our reasonable control, but this does not limit obligations that cannot legally be limited.
12. Privacy
Our Privacy Policy explains how Strova handles information from the public website and employer-side accounts. It does not cover a candidate's participation in a candidate-facing experience, which will be addressed in a separate notice.
13. Suspension and termination
Customer may stop using the Service at any time and may cancel paid service as described in the applicable Ordering Document. Strova may suspend or restrict access when reasonably necessary to address a material breach, nonpayment, suspected unlawful use, a security risk, harm to the Service or others, or a legal requirement. When reasonably practicable, we will provide notice and an opportunity to address the issue.
Either party may terminate an applicable Ordering Document for an uncured material breach if the other party does not cure the breach within the period stated in that Ordering Document, or within 30 days after written notice if no period is stated. Either party may terminate immediately if the other becomes insolvent or enters a similar proceeding, to the extent permitted by law.
When these Terms or an Ordering Document ends, Customer's right to use the affected Service ends. Accrued payment obligations remain due. Treatment of Customer Content is governed by the Privacy Policy and any applicable Ordering Document. Provisions that by their nature should survive will survive, including payment obligations, intellectual property, confidentiality, disclaimers, indemnity, liability limits, and dispute terms.
14. Warranty disclaimer
To the maximum extent permitted by law, the Service is provided “as is” and “as available.” Strova disclaims all express, implied, and statutory warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service or its outputs will be uninterrupted, error-free, accurate, complete, or suitable for any particular employment decision, or that use of the Service will produce a particular hiring or business outcome.
15. Indemnification
To the extent permitted by law, Customer will defend, indemnify, and hold harmless Strova and its officers, directors, employees, and agents from third-party claims, damages, losses, and reasonable costs arising from Customer Content, Customer's hiring or employment decisions, Customer's violation of law or another person's rights, or Customer's material breach of these Terms. This obligation applies only to the extent the claim was caused by Customer or its authorized users.
Strova will promptly notify Customer of a covered claim and provide reasonable cooperation at Customer's expense. Customer may control the defense and settlement, but may not settle in a way that admits fault by or imposes an obligation on Strova without our prior written consent.
16. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or data, arising out of or related to the Service or these Terms, even if the party was advised that such damages were possible.
To the maximum extent permitted by law, Strova's total aggregate liability arising out of or related to the Service, these Terms, and all applicable Ordering Documents will not exceed the fees Customer paid to Strova during the 12 months before the event giving rise to the claim. These exclusions and limits do not apply to liability that cannot legally be excluded or limited.
17. Governing law and courts
Utah law governs these Terms and any dispute arising from them, without regard to conflict-of-laws principles. The state and federal courts located in Utah will have exclusive jurisdiction, and each party consents to personal jurisdiction and venue in those courts.
18. Changes to these Terms
We may update these Terms to reflect changes to the Service, our practices, or legal requirements. We will post the updated Terms and revise the effective date. If a change materially affects an existing paid Customer, we will provide additional notice, such as by email or through the Service, when reasonably practicable. Changes do not override an Ordering Document unless that document permits them. Continued use after updated Terms take effect constitutes acceptance to the extent permitted by law.
19. General terms
These Terms, the Privacy Policy, and applicable Ordering Documents are the entire agreement about the Service and replace prior or contemporaneous agreements on that subject. Customer may not assign these Terms without Strova's prior written consent, except in connection with a merger, reorganization, or sale of substantially all relevant assets. Strova may assign these Terms in connection with such a transaction or to an affiliate.
If a provision is unenforceable, it will be modified only as much as needed to make it enforceable, and the remaining provisions will remain in effect. Failure to enforce a provision is not a waiver. Neither party is liable for delay or failure caused by circumstances beyond its reasonable control, except for payment obligations. These Terms do not create a partnership, franchise, agency, fiduciary, or employment relationship between the parties.
20. Contact
Questions about these Terms may be submitted through the contact method or form available on the Strova website or through the contact information in an applicable Ordering Document.